Shipping Policy

Last Updated: November 20, 2025

At Domlady, we are committed to delivering your new favorite bag safely and on time. This Shipping Policy explains how we process and ship orders, shipping costs, and your responsibilities as a customer.

1. Order Processing Time

All orders are processed within 2 business days (Monday to Friday, excluding weekends and public holidays).
Orders placed after 3:00 PM (local time) will be processed on the next business day.

2. Transit Time & Estimated Delivery

Shipping carriers: DHL and USPS
Transit time: 3–7 business days within the continental United States
Total estimated delivery time: 5–9 business days (processing time 2 business days + transit time 3–7 business days)
Orders cannot be shipped to U.S. territories, islands, or PO Boxes.

3. Shipping Scope

We ship from the United States and deliver only to domestic U.S. addresses.
Shipping to islands, PO Boxes, or international destinations is not available.

4. Shipping Cost

Flat rate: $6.50 per order
Shipping fees are calculated and applied at checkout.

5. Cut-Off Time

Orders placed before 3:00 PM (local time) are processed the same day.
Orders placed after this time are processed the next business day.

6. Order Tracking

After your order is shipped, you will receive an email with a tracking number and a link to monitor your package.
You can track your order directly via DHL or USPS websites.

7. Customer Responsibilities

To ensure timely delivery:

  • Provide a complete and accurate shipping address at checkout.

  • Confirm your contact information is correct for shipping notifications.

8. Our Responsibilities

We commit to:

  • Processing and shipping your order promptly.

  • Providing tracking information once your order is shipped.

  • Assisting you in case of shipping issues, including lost, delayed, or damaged packages.

9. Shipping Issues

If your order is lost, delayed, or damaged during transit:

  • Contact us at support@domlady.com within 7 days of receiving your order.

  • Provide your order number and a description of the issue.

  • We will work with the carrier (DHL or USPS) to resolve the issue promptly and provide an appropriate solution.