Cancel Policy

Last Updated: November 20, 2025

At Domlady, we understand that sometimes you may need to cancel or modify an order. This Cancel Policy explains the rules for cancellations, updates, and fees.

1. Cancellation Window

  • Orders can be canceled within 24 hours of placement without any fees.

  • After 24 hours, cancellations will incur a 5% fee of the product price.

2. Modifying Orders

  • Requests to update recipient information or shipping address can be accommodated only if the order has not yet been handed to the shipping carrier.

  • Please contact us as soon as possible to ensure we can make the changes in time.

3. Customer Responsibilities

  • Verify all order details, including shipping address and recipient information, before placing your order.

  • Contact our support team promptly if you need to cancel or modify an order to avoid delays or additional fees.

4. Our Responsibilities

  • Process cancellation requests within the 24-hour window.

  • Assist with updates to recipient or address information when the order has not yet shipped.

  • Communicate clearly regarding any applicable cancellation fees.

5. Contact for Cancellation or Updates

For cancellations or order updates, contact us at:
support@domlady.com

To ensure smooth handling, please contact us quickly and double-check your information before submitting any requests.