Return and Refund Policy
Last Updated: January 5, 2026
At Domlady, we want you to be fully satisfied with your purchase. This policy explains our return, refund, exchange, and cancellation procedures.
1. Return Eligibility
You may request a return within 30 days from the date you receive your order, provided that:
- The item is unused and in its original condition
- All original tags, packaging, and accessories are included
- The product was purchased directly from Domlady
2. How to Initiate a Return
- Email us at support@domlady.com within 30 days of delivery
- If your return is approved, we will provide a return shipping label
- Pack the item securely and send it to the return address provided
3. Refunds
Once your returned item is received and inspected:
- You will be notified of the approval or rejection of your refund
- Approved refunds will be issued to the original payment method
- Refunds are typically processed within 7 business days
4. Exchanges
We offer exchanges for the same product (style or size), subject to availability. If the requested item is unavailable, a refund will be issued instead.
5. Order Cancellations
- Orders can be canceled within 24 hours of placement at no cost
- Cancellations after 24 hours are subject to a 5% cancellation fee
- Orders cannot be canceled once they have been shipped
- Shipping address changes are only possible before shipment
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide your order number and clear photos of the issue
- We will offer a replacement or refund after verification
7. 24-Month Limited Warranty
Domlady offers a 24-month limited warranty on all products, starting from the date of delivery.
This warranty covers manufacturing defects and workmanship issues under normal use.
What Is Covered
- Manufacturing defects
- Material or workmanship issues
What Is Not Covered
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
- Unauthorized repairs or modifications
- Damage caused by external factors such as water, fire, or sharp objects
How to Request Warranty Service
- Contact us at support@domlady.com
- Provide your order number and clear photos or videos showing the issue
- Our support team will review and provide a repair, replacement, or refund if applicable
Domlady reserves the right to determine the appropriate resolution based on the condition of the product.
8. Return Shipping Costs
- Damaged or defective items: return shipping is covered by Domlady
- Change-of-mind returns: return shipping costs will be deducted from the refund
- Original shipping fees are non-refundable
9. Contact Information
If you have any questions regarding returns or refunds, please contact us at:
